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Privacy Policy

Pastor’s Coach Privacy Policy

last updated: 2018-05-21 by GR

1. Introduction

Pastor’s Coach provides an assessment platform through a Software as a Service (SaaS) model with online self-paced courses. At Pastor’s Coach the privacy and security of our customers, respondents and visitors are of paramount importance. Pastor’s Coach is committed to protecting the data you share with us. This privacy policy explains how Pastor’s Coach processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of its website and platform.

For the purposes of this policy, Pastor’s Coach defines the term “User” as an entity with which Pastor’s Coach has an established relationship, the term “Respondent” as any individual who responds to assessments powered by Pastor’s Coach or who is included as a contact in a User’s account and the term “Visitor” as an individual that visits our front-end website (for example pastorscoach.com).

Any information stored on Pastor’s Coach’s platform is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Pastor’s Coach implements and maintains appropriate technical, security and organisational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

2. Collection and use

2.1 General

The following sections cover the specifics of each of the three groups from which data is collected: website Visitors, Respondents and Users.

2.2 Website Visitors

If you are a Visitor to our website only, and not a Respondent to a assessment or a user of our platform, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of specific features of this website may not be possible.

Pastor’s Coach may collect, record and analyze information of Visitors to its website. We may record your IP address and use cookies. Pastor’s Coach may add information collected by way of pageview activity. Furthermore, Pastor’s Coach may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you register for events or sign up for information, newsletters and downloads. If you provide Pastor’s Coach with your social media details, Pastor’s Coach may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your church name, job title, data for social networks, your areas of interest, interest in Pastor’s Coach products, as well as information as to the type of relationship that exists between Pastor’s Coach and yourself.

Pastor’s Coach gathers data about visits to the website, including numbers of Visitors and visits, general Geo-location data, length of time spent on the site, pages clicked on or where Visitors have come.

2.2.1 Purpose of processing personal data

Pastor’s Coach uses the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

2.2.2 Sharing personal data
Pastor’s Coach may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

2.2.3 Cookies
Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. By continuing to visit the website, you agree to the placement of cookies on your device. If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the surfer. For further information, see Pastor’s Coach Cookie Policy.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You, as the User, can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off it will turn off some of the features of the site.

2.2.4 Links to other sites
Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our sphere of influence. Pastor’s Coach is not responsible for the content or privacy policy of these other sites.

2.2.5 Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

2.2.6 Third-party links

We do not include or offer third-party products or services on our website.

2.2.7 Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

2.2.8 California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By logging in to your account
• By chatting with us or by sending us a support ticket

2.2.9 COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

2.2.10 Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

2.2.11 CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

2.3 Respondents

Respondents should be aware that in responding to assessments or assessment invitations, they could be disclosing information that could make them personally identifiable to Pastor’s Coach Users. The security and privacy protection implemented on Pastor’s Coach’s platform does not cover this type of transfer or disclosure of personal information. Respondents responding to assessments or assessment invitations should be aware that they alone are responsible for the content of their responses. For more detailed information concerning the protection of privacy when responding to assessments or assessment invitations, Respondents may contact the entity conducting the assessment. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Pastor’s Coach will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.

2.3.1. Inquires
If you wish to inquire about your Personal Data that may have been collected in a Pastor’s Coach assessment, we recommend that you contact the entity that created or sent you the assessment. As Pastor’s Coach is a Processor, it does not control the Personal Data used or stored in the assessment, but processes it on behalf of its User.

2.4 Users

2.4.1. General
In order to provide services to its Users, Pastor’s Coach collects certain types of data from them. Furthermore, Pastor’s Coach’s Users collect information from Respondents when they produce and distribute assessments. This section will describe how these two types of data are collected and used by Pastor’s Coach as well as geographical differences that effect this policy. Data entered or transferred into Pastor’s Coach by Users such as texts, questions, contacts, media files, etc., remains the property of the User and may not be shared with a third party by Pastor’s Coach without express consent from the User.

2.4.2 Collection of User data
During a User’s registration and later on Pastor’s Coach’s platform, they provide information such as name, church name, email, address, telephone, credit-card number and other relevant data. This information is used by Pastor’s Coach to identify the User and provide them with support, services, mailings, sales and marketing actions, billing and to meet contractual obligations.

Pastor’s Coach Users can at any time access and edit, update or delete their contact details by logging in with their username and password to Pastor’s Coach’s platform. Pastor’s Coach Users may create more Users with different privilege levels within their account. It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into Pastor’s Coach, they meet the definition of User in this policy. Pastor’s Coach will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

2.4.3 Collection of Respondent data
assessments used for gathering feedback are created by Users, who make them available to relevant businesses, organizations, and individuals. It is the User’s responsibility to ensure that collection and processing of data is done in accordance with applicable law. Pastor’s Coach will not process Personal Data for other purposes or by other means than instructed by its Users.

Respondent data includes data from individuals uploaded, transferred or manually entered by a Pastor’s Coach User into their account for the purpose of providing feedback to the User by responding to assessments. Personal Data may include, personal contact information such as name, home address, home telephone or mobile number, email address, information concerning family, lifestyle and social circumstances including age, date of birth, marital status, number of children, employment details, education/qualification, business contact details, gender, religion, race, health detail and other sensitive Personal Data. Answers to questions by Respondents, may also include Personal Data.

The purpose of collecting Personal Data as part of a assessment will vary depending on the assessment, as set up by Pastor’s Coach’s Users. As Pastor’s Coach provides assessments to a wide group of customers and businesses, the purpose may vary greatly. For Users in the EEA, or for Users providing assessments to Respondents in the EEA, the User will be the “controller,” as defined in the Directive and the GDPR. The purpose will consequently be defined by Pastor’s Coach’s User.

2.4.4. Geographical location
Pastor’s Coach offers a number of data regions. A Pastor’s Coach “Data Region” is a set of data centers located within a defined geographical area where User and Respondent data is stored. Personal

For Users with accounts located in Pastor’s Coach’s European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Pastor’s Coach’s processing will take place in accordance with the GDPR.

2.4.4.1 Controller
Pastor’s Coach processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

The Pastor’s Coach entity which you as a User entered an agreement with when using Pastor’s Coach’s platform, will be the Controller for User data, as outlined above in “Collection of User data” section.
For Respondent data, as outlined in the “Collection of Respondent data” section, the User will be the Controller in accordance with Directive and GDPR, and Pastor’s Coach will be the Processor.
Pastor’s Coach adheres to the Directive of 1995 and the GDPR from May 25th, 2018. Consequently, Pastor’s Coach processes all data provided by its Users with accounts in its European Data Region, in the European Economic Area (EEA) only.

All data collected by Pastor’s Coach Users through assessments will be stored exclusively in secure hosting facilities provided by Amazon Web Services. Pastor’s Coach has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA is done in accordance with this data processing agreement.

2.4.4.2 Processing in the United States Of America (US)
For Users with accounts in the Pastor’s Coach US Data Region, Pastor’s Coach processes data solely in data centers located in the US. Pastor’s Coach has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the User’s data in Pastor’s Coach’s possession. Pastor’s Coach will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.

All data collected by Pastor’s Coach Users through assessments will be stored exclusively in secure hosting facilities provided by WP Engine. Pastor’s Coach’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Pastor’s Coach’s policy is to protect and safeguard any personal information obtained by Pastor’s Coach in accordance with United States state or federal laws governing the protection of personal information and data. Accordingly, Pastor’s Coach adheres to practices and policies that aim to safeguard the data.

2.4.4.3 Processing in other regions
For Users with accounts in our Asian Pacific Data Region, Pastor’s Coach processes data solely in data centers located in Singapore. Pastor’s Coach has adopted reasonable physical, technical and organizational safeguards which substantially mirror the EU safeguards against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Users data in Pastor’s Coach’s possession. Pastor’s Coach will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.

All data collected by Pastor’s Coach Users through assessments will be stored exclusively in secure hosting facilities provided by WP Engine. Pastor’s Coach’s contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Accordingly, Pastor’s Coach adheres to practices and policies that aim to safeguard the data.

3. Retention and deletion

Pastor’s Coach will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. For Respondent data, Pastor’s Coach’s Users have control of the purpose for collecting data, and the duration for which the Personal Data may be kept. For Respondent data, Users with an active account will therefore have the responsibility to delete data when required. When a users’s account is terminated or expired, all Personal Data collected through the platform will be deleted, as required by applicable law.

4. Acceptance of these Conditions

We assume that all Visitors of our website, Respondents to assessments powered by Pastor’s Coach and users Pastor’s Coach’s platform have carefully read this document and agree to its contents. If someone does not agree with this privacy policy, they should refrain from using our website and platform. We reserve the right to change our privacy policy as necessity dictates. Continued use of Pastor’s Coach website and platform after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy. This privacy policy is an integral part of Pastor’s Coach’s terms of use.

5. Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Pastor’s Coach or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.

6. Pastor’s Coach’s Data Protection Officer

Pastor’s Coach has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:

Pastor’s Coach
Attn: Data Protection Officer
20 Lake Blvd.
Redding, California 96003
USA
[email protected]

7. For Further Information

If you have any further questions regarding the data Pastor’s Coach collects, or how we use it, then please feel free to contact us by email at: [email protected], or calling at +1 916-467-9934, or in writing at:

Pastor’s Coach
20 Lake Blvd.
Redding, California 96003
USA